📬 Email support
Best for everything: onboarding, billing, feature questions, bug reports.
⚡ Response times
Premium customers: one business day, usually faster.
Free tier: one to two business days.
Security reports: acknowledged within one business day.
Before you write in
A lot of common questions are already answered in one of these places — feel free to check there first (or skip it and email us; we don't mind).
- FAQ — getting started, pricing, family sharing, AI features, privacy.
- Pricing — plan comparison, Pell comping, cancellation.
- Refund policy — timing, eligibility, how to request one.
- Security — how we handle your data.
Common questions, quick answers
I forgot my password.
Click “Forgot password?” on the sign-in page. A reset link lands in your inbox within a minute or two. If it doesn't, check spam first, then email us.
How do I cancel my subscription?
Sign in, go to Billing, click “Cancel subscription.” Access stays active until the end of your current billing period. No dark patterns, no retention funnel.
How do I add a second parent?
From the Family settings page, send a parent invite. They create an account and land in the same family workspace automatically.
How do I share with our counselor?
On any student profile, open “Share” to generate a read-only link with the permissions you choose. Links can be revoked or time-limited from the same screen.
The AI gave a weird answer.
Occasionally it will. Screenshot it (or copy the text) and email us — we use real examples to tune the prompts and model choices, and the fix usually ships within a sprint.
Something is broken.
Sorry. Email us with a screenshot, the URL, and the student involved (if any). We triage bugs within one business day and tell you when the fix ships.
Didn't find your answer?
Write to us — we'll help.