General & product questions
Feature requests, onboarding help, “is it a good fit for my family” questions — anything goes.
Billing & refunds
Subscription changes, invoice requests, refund requests, Pell comping.
Privacy & data requests
Access your data, correct it, delete it, export it. We'll respond within 30 days, usually faster.
Security reports
If you've found a vulnerability, please write us first so we can get it fixed before it's public.
How fast we reply
Our goal is one business day for every email. Premium customers are flagged so urgent billing issues jump the queue. If it's been longer than two business days, send a nudge — occasionally our filters swallow a message.
Who you're writing to
Diplomare is built by a small team of parents, former counselors, and engineers. We don't outsource support, and we don't have a chatbot lurking on the other end. When you write to us, one of us reads it.
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